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sabrinapinto-53's avatar
sabrinapinto-53
Community Member
3 years ago

Story file crashing while previewing or publishing to Review 360

My Story file keeps crashing while previewing or publishing to Review 360.  I already tried the repair; un-installed and re-installed SL 360 and I am testing the course from my local drive. Stra...
storyline 360
JohnMorgan-c50c's avatar
JohnMorgan-c50c
Former Staff
3 years ago

Hi Sabrina,

I'm sorry you're having this issue with Storyline crashing! I hope you didn't lose much work! Storyline acting this way could be for a variety of reasons. Anything from a custom font to firewall issues to anti-virus software can cause this. Would you be willing to share your file with our Support Engineers privately in a support case?

Thanks for reaching out!

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