Forum Discussion

AmyStOnge's avatar
AmyStOnge
Community Member
3 years ago

Story line project won't open because features are not available in my version of Story line how to get the latest version

My project that a team created won't open and the pop up messages states The project won't open because it uses features that aren't available in this version of Storyline. "Feed back Theme Colors. Install the latest Storyline update to open. 

When I go to my Story line app, there are no updates available to choose from, is there a specific place I have to look? Where else can I get this update. I have to release this project asap to students and need to make minor changes HELP! 

storyline 360
  • PhilMayor's avatar
    PhilMayor
    Super Hero
    3 years ago

    Have you tried updating? If you are on the latest version then your developer may have used a beta version. They should be able to switch that functionality off for you.

    • HannibalInker-f's avatar
      HannibalInker-f
      Community Member
      2 years ago

      Hi, Phil.

      I need to use an old version of Storyline (3.48) to export for a specific LMS. I cannot open our course because it was created in a newer version and says it uses "Feedback Theme Colors" and needs to be updated. Is there a way for my coworker with the newer Storyline to turn off this feature for me to be able to open the file in 3.48? If so, can you please tell me how?

      Thanks in advance!

      • StevenBenassi's avatar
        StevenBenassi
        Staff
        2 years ago

        Hi Hannibal!

        It sounds like you hit a snag trying to open a newer course in an older version of Storyline 360.

        I see that you've already opened a support case. Great call! It looks like my colleague Mcgem has picked it up and you should be hearing from him shortly!

        We'll continue this conversation over in your support case.

  • Jürgen_Schoene_'s avatar
    Jürgen_Schoene_
    Community Member
    3 years ago

    are you on storyline 360 ?

    this is the current update screen for storyline 360

    what versions do you see ? You need 3.65 or newer for "Feedback Theme Colors"

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