Forum Discussion

DawnSikorski-58's avatar
DawnSikorski-58
Community Member
8 months ago

Storyline - inner shadow issue

Hello!  I noticed recently that inner shadows are very faint or missing when they're rendered in preview and published to Review 360. We've tried to decrease transparency and increase distance in the...
storyline 360
DawnSikorski-58's avatar
DawnSikorski-58
Community Member
8 months ago

Hi Lauren! I was able to fix by rolling back to the June 18th version of Storyline 360. I'll send the project file using a support case. Thank you!

TrainingTrainor's avatar
TrainingTrainor
Community Member
15 days ago

How Dawn, how do I do that?

 

  • KellyAuner's avatar
    KellyAuner
    Staff
    14 days ago

    Hi TrainingTrainor,

    Thanks for reaching out!

    We're still able to replicate this issue, so I've added you to the bug report. We'll let you know when we have an update. Installing older versions of Storyline 360 is available in the Articulate 360 Desktop app, but you can only roll back to versions that were released in the last 6 months. If you need an older version of Storyline 360, you can request for a copy of the installer of your preferred version by reaching out to our support team here!

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- inner shadow issue","id":"message:1198642","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:403458"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:1198642"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1198642"},"body@stripHtml({\"truncateLength\":200})":" Hello!  I noticed recently that inner shadows are very faint or missing when they're rendered in preview and published to Review 360. We've tried to decrease transparency and increase distance in the...","body@stringLength":"1476","rawBody":"

Hello!  I noticed recently that inner shadows are very faint or missing when they're rendered in preview and published to Review 360. We've tried to decrease transparency and increase distance in the shadow settings, but the result is the same. I'm on Storyline 360 v3.91.33139.0, is this an issue with the new release version or perhaps there's a setting or way to correct? Thank you for your help!

Inner shadow when shown on the stageInner shadow is very faint when previewing

 

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How Dawn, how do I do that?

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How Dawn, how do I do that?

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Hi Lauren! I was able to fix by rolling back to the June 18th version of Storyline 360. I'll send the project file using a support case. Thank you!

","body@stringLength":"154","rawBody":"

Hi Lauren! I was able to fix by rolling back to the June 18th version of Storyline 360. I'll send the project file using a support case. Thank you!

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Storyline - inner shadow issue","moderationData":{"__ref":"ModerationData:moderation_data:1223304"},"body":"

Hi TrainingTrainor,

\n

Thanks for reaching out!

\n

We're still able to replicate this issue, so I've added you to the bug report. We'll let you know when we have an update. Installing older versions of Storyline 360 is available in the Articulate 360 Desktop app, but you can only roll back to versions that were released in the last 6 months. If you need an older version of Storyline 360, you can request for a copy of the installer of your preferred version by reaching out to our support team here!

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