StoryLine - Pictures / Images not showing

I see you said you worked strictly off the network, but I wonder if you published from a network location rather than from your hard drive?  I would suggest only working/publishing from your computer's hard drive.

Another thing to consider is where you are viewing it from.  I've seen the same issues you speak of when viewing a published presentation using network pathname rather than through a web URL.  When publishing as Flash it is intended to be viewed as a web page, not as a file on a server.

See the last post in this thread for more information.

Off the network, meaning disconnected from the network rather than on the network.

And I do put the pages on a webserver.

And you are using an address that begins with "http" rather than a file path?

Hi Spring, 

Are all of the original image files located on your local drive / the same drive that Storyline is installed on? 

Any chance you'd be able to share the .story file with us here, or send it to us privately, so we can test it on our end? 

Thanks!

No, but it's not just imported images either. The StoryLine characters themselves are often affected by this issue as well. Just depends which image wants to play hide and seek at the moment.

Yes, I use http:// with my website.

Has there been any resolution to this issue? I encounter the same thing...

Hi there, Blake!

This discussion is a bit older, so I want to make sure you get the most up-to-date support. First, a few questions to get the basics out of the way:

• What version of Storyline are you using?
• Do you see the problem during Preview, in the published output, or both?
• Are you comfortable with sharing a sample .story file with us for testing? We'll help you troubleshoot it and try to find the root of the image issue!

Hi Katie,

Thank you for the reply. I am using the most current 360 version and keep it updated.

The preview is fine, but the issue lies in the published WEB output. I also host it through Sharpoint, not our LMS.

I also keep the image files I upload on my C: drive so it's local with the Storyline output.

I wish I could upload the sample, but I work for a bank and our confidentiality practices make it unable for me to upload.

Does the file format of the image matter? (JPEG vs. PNG)

Thank you!