Hi all, I'm using SL 2 to produce some interactive scenario. The final products (html5 on PC and IPAD) work fine, but sometimes they crash, showing a white screen. Generally this happens when user change page (next / previous) fast; sometimes it happens with no reason apparently. What can I do? Thank you!

Hi Lorenz, Thanks for your post! It can be tough to nail down why this is happening, since it seems to be random. I have a couple of questions that will help me narrow down why this is happening: Did you publish the file for Web or LMS? Where is the published file hosted? When you're on PC, are you using the latest version of Google Chrome? And on iPad, are you using Safari in Apple iOS 7 and later? Those are the supported browsers we recommend for HTML5 content. If you're still seeing this happen, send us a copy of your .story file here. We'll take a look and let you know what we find!

I'm having a similar issue (white screen when clicking "previous" and "next" rapidly). It happens when I preview slides or view them in Articulate Review (in both Chrome and IE). See Slide 1.2 (the second slide) in the course below. I've also attached the .story file. Thank you! https://360.articulate.com/review/content/4646da60-6bfe-4bab-8431-4c69cfdb52e9/review

Hi Eric, I saw what you were describing in your file when published using Storyline 360, build 3.20.16814.0 and uploaded to Review where I was able to experience the same thing with a lot of clicking back and forth. I saw the same thing when publishing your course for Web too. I thought it may be the slide transitions and animations so I attempted the same setup on a new course and I couldn't get that one to behave similarly and keep the white screen. It would occasionally have more of a delay, but the slide would load. You can view that example here. I'd like to engage the help of my Support Engineers to take a deeper look into your file, so please keep your eyes out for an email from Support@articulate.com as they continue testing. I'll follow along as well!

HI Ashley - was there any resolution to the white screen occurring with a rapid next/prev in Review 360? I'm experiencing it right now too and not just on certain slides. My client needs this fixed ASAP. Is the only option to copy all the slides to a new course? Hope not. Please help!

Hi there, Performance Group. We found that rapidly clicking the previous and next buttons several times when the Fade slide transition is applied would cause issues. Does that match what you're seeing on your end? If not, we'd be happy to have a look at your file's setup. We haven't released a fix for this issue at this point, but this discussion will be updated with any changes.

Storyline - white screen occasionaly | Articulate

15 Replies

RenGomez
Staff
6 years ago
Hi Ryan,

It sounds like what you're running into is a similar bug we've reported to our team:

Bug: Rapidly clicking the Next button will not load slide content.

If so, I'm sorry we don't have any updates on a fix for this, but if you're experiencing this while not rapidly clicking the Next button, I recommend connecting with our support team so that we can take a closer look at your file!
RenGomez
Staff
5 years ago
Hi Ryan,

I'm jumping back in here to let you know we just released another update for Storyline 360, and included a few important fixes and new features that you'll see in the release notes here! In this update, we fixed the issue where:

Rapidly clicking the Next button will not load slide content.

Just launch the Articulate 360 desktop app on your computer and click the Update button for each application. Details here.

Please let us know if you have any questions, either here or reaching out to our Support Engineers directly.

Forum Discussion

Storyline - white screen occasionaly

15 Replies

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