Forum Discussion

LeslieConnolly's avatar
LeslieConnolly
Community Member
2 years ago

Storyline 3 Issue

Hello, I am getting an "error-LMS did not return a valid status code. 

Trying to upload the index_lms_html link into the content object. Sometime the story will open but when it is live in the LMS, the course just circles. I have 15 courses that need to be launched. I am using google chrome  browser, nothing works in IE. Also the story_html link does not complete the course in the LMS 

Can someone please help???

storyline 360
  • KellyAuner's avatar
    KellyAuner
    Staff
    2 years ago

    Hi Leslie,

    Thank you for your patience! I see you've connected with my teammate, Jan, on this issue. You're in great hands! We'll continue the conversation in your support case.

  • SaloniBawania's avatar
    SaloniBawania
    Community Member
    5 months ago

    Hey! Can someone share some insights? Was this issue resolved? If yes, can someone please share the resolution steps performed?

    • KellyAuner's avatar
      KellyAuner
      Staff
      5 months ago

      Hi, Saloni!

      Thanks for reaching out. Since this is a bit of an older thread, I'd like to start troubleshooting with some clarifying questions.

      • Are you receiving the same error as Leslie was? What LMS are you using?
      • Does this issue affect all your courses or just some?
      • Can you replicate the issue in a new course or project?

      You may want to check out this article on troubleshooting LMS issues. If you're comfortable sharing your file, we'll be happy to take a closer look as well. You can upload your project here or privately in a support case.

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