Forum Discussion
Storyline 3 Screen Cast Recording in Try Mode - Blurry Until Clicked
Hi Heroes!
I am hoping someone has had this same problem and knows and easy fix. When using the screen recording function in Storyline 3, and inserting into my project as Step-by-Step Slides (Try mode), the image is blurry until the hot spot is clicked. The image then quickly comes into focus before moving on the next slide. Is there a setting in Action Fine Tuning or elsewhere that I am missing to fix this problem? Has anyone else seen this before?
Thanks!
Ali
Hello everyone!
I have some great news to share. We just released another update for Storyline 360. In Build 3.80.30988.0, we've included important fixes and new features.
One of the bugs we've fixed is:
- The starting frames of screen recordings were blurry
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
Hi Ali!
Really sorry about that! Our team is seeing this too. In step-by-step screen recording slides, the recording looks blurry until the mouse click. After the mouse click, the screen looks sharp again. As we continue to work on fixing this problem, I'll keep this discussion updated with any new information.
Wow! Bummer - but good to know! Thanks for the update and look forward to a fix. Good luck!
I am having the same problem. Its a major issue since we are working on a new software roll-out and need to create eLearning courses. Will this get fixed soon?
Hello Amber and welcome to E-Learning Heroes :)
You're in the right place to be notified of any updates that we have to share regarding this issue, but I do not have one at this time.
Hi,
Is there any update regarding this issue? I am having the same trouble.
Hi, Vicky. Thanks for checking in, and welcome to eLearning Heroes!
No status update on this bug yet, but I promise we'll keep this discussion posted on any new information – here's an inside look at how we tackle reported bugs!
Has there been an update to this? I see the same issue when doing view mode.
Hi Nicole. No update yet, but you should now be subscribed to this discussion where we'll share any new information.
Has there been an update on this issue yet?
Hi Sam,
This issue was fixed in Update 28 of Storyline 360 ( we're now on Storyline 360, build 3.29.19305.0) and it'll be fixed in the next update of Storyline 3. I don't have an ETA for that yet, but as soon as we do, we'll let you know here.
Hey Everyone,
I have some good news!
We just launched the newest version of Storyline 3, Build 3.7.20003.0 this morning. This update includes a fix for the issue you are seeing with screen recordings appearing blurry when inserted as step-by-step slides.
The next step is to update Storyline 3 by downloading the latest update here.
As always, we are happy to answer any questions you have by posting in this discussion or you can contact our Support Engineers directly.
