Forum Discussion

AliSaren's avatar
AliSaren
Community Member
7 years ago

Storyline 3 Screen Cast Recording in Try Mode - Blurry Until Clicked

Hi Heroes! I am hoping someone has had this same problem and knows and easy fix.  When using the screen recording function in Storyline 3, and inserting into my project as Step-by-Step Slides (Try...
storyline 360
  • EricSantos's avatar
    EricSantos
    2 years ago

    Hello everyone!

    I have some great news to share. We just released another update for Storyline 360. In Build 3.80.30988.0, we've included important fixes and new features.

    One of the bugs we've fixed is: 

    • The starting frames of screen recordings were blurry

    Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!

LillyMartinez's avatar
LillyMartinez
Community Member

Hello! I am having this issue as well. Was there ever a solution for this?

StevenBenassi's avatar
StevenBenassi
Staff
2 years ago

Hi Lilly!

Sorry to hear you've also run into issues with screen recordings!

Our team is actively monitoring a bug that causes the initial frame of screen recordings to appear blurry. If you would be willing to share one of your affected project files with our team, we would be happy to take a closer look and confirm if you are being affected by the same bug.

You can share it here in this discussion or privately through a support case. We'll delete it from our system once troubleshooting is complete!

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