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AlistairArkw885's avatar
AlistairArkw885
Community Member
4 years ago

Storyline 360 - Animate In By Paragraph Missing Words and Lines

I'm encountering a super frustrating bug in Storyline 360.  Whenever I use the Animate In By Paragraph option, there is a chance that it will either; Completely skips lines in the paragraph, ...
storyline 360
  • LaurenConnelly's avatar
    LaurenConnelly
    2 years ago
    Hi everyone!
     
    I'm happy to share that we just released Storyline 360 (Build 3.70.29211.0)! In this update, we've released the fix for the bug where text boxes that animate by paragraph might not load consistently.
     
    Now all you need to do is update Storyline 360 in your Articulate 360 desktop app! If you run into any issues, please reach out to us by submitting a support case!
BeccaLevan's avatar
BeccaLevan
Community Member
3 years ago

Hi Malcolm! 

Thanks for reaching out, and I'm sorry you're hitting a similar issue. I searched through Alistair's case notes, and I don't have an update to share, as we didn't receive confirmation that their issue was resolved. 

Connecting with a support engineer is the best route since there isn't a standard resolution, and it may be specific to the project. I'd encourage you to share your file with our team to work with you directly to find what is causing this for you. We'll reach out soon after reviewing your file!

  • AlistairArkw123's avatar
    AlistairArkw123
    Community Member
    3 years ago

    Unfortunately, support's suggestion was to remove all custom fonts from my PC and the story files, which was not possible as the fonts are needed for clients branding. It's still happening.

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