Forum Discussion
Storyline 360 - Animate In By Paragraph Missing Words and Lines
I'm encountering a super frustrating bug in Storyline 360.
Whenever I use the Animate In By Paragraph option, there is a chance that it will either;
Completely skips lines in the paragraph,
...
- Hi everyone!I'm happy to share that we just released Storyline 360 (Build 3.70.29211.0)! In this update, we've released the fix for the bug where text boxes that animate by paragraph might not load consistently.Now all you need to do is update Storyline 360 in your Articulate 360 desktop app! If you run into any issues, please reach out to us by submitting a support case!
Is there any progress on this issue? Searching through the forums it is not an isolated issue, but each response from support is the same and ends up in a ticket.
Are there any suggestions beyond the copy and paste set of suggestions that clearly don't fix the issue?
Here's another article with the same issue from two years ago.
Hi Malcolm!
Thanks for reaching out, and I'm sorry you're hitting a similar issue. I searched through Alistair's case notes, and I don't have an update to share, as we didn't receive confirmation that their issue was resolved.
Connecting with a support engineer is the best route since there isn't a standard resolution, and it may be specific to the project. I'd encourage you to share your file with our team to work with you directly to find what is causing this for you. We'll reach out soon after reviewing your file!
Unfortunately, support's suggestion was to remove all custom fonts from my PC and the story files, which was not possible as the fonts are needed for clients branding. It's still happening.
