Forum Discussion

AlyssaSanchez's avatar
AlyssaSanchez
Community Member
7 years ago

Storyline 360 - Characters being cut off

I am trying to edit my characters from the pre-loaded content slides and when I do it will load the character but with portions of its body chopped off. My DPI setting are at 100% and it is still ha...
storyline 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
7 years ago

Thanks for chiming in to share the solution that worked for you, Amy.

I'm curious if your DPI settings were the same on both monitors or if there was a variance?

Hi Jeannine and welcome to E-Learning Heroes :)

Thanks for letting us know that you're running into a similar issue as well and that you verified your DPI settings. Were you able to conduct the repair shared above? 

  • AmandaLewis's avatar
    AmandaLewis
    Community Member
    7 years ago

    Hi Leslie, 

    I checked my DPI settings and they were set to 100% on all monitors. I also did a clean reinstall with the correct user permissions as noted in the repair article and that didn't work either. The only reason I found this solution is that Peek was giving me another monitor-related issue (I was trying to record the error for my support ticket), so I unplugged my monitors and the problems went away in both Peek and in Storyline.

    I hope it's on your engineering roadmap to look into these monitor and screen-related issues in general - Storyline and Peek are both extremely finicky in this area with poor edge detection, window resizing, window placement and, apparently, character issues. Given how many types of errors I see daily in this area, I'd hope a general stability update is in the works!