Forum Discussion

AlyssaSanchez's avatar
AlyssaSanchez
Community Member
7 years ago

Storyline 360 - Characters being cut off

I am trying to edit my characters from the pre-loaded content slides and when I do it will load the character but with portions of its body chopped off. My DPI setting are at 100% and it is still ha...
storyline 360
SteveReitz's avatar
SteveReitz
Community Member
5 years ago

I also had the same issue when working on a laptop and external monitor. Given how a lot of us are in a WFH situation and the prevalence of using laptops, this shouldn't be an issue at all when working with Storyline. Any update on a fix for the future?

I've set both the laptop DPI & the monitor's DPI to 100% (why can't we work with 150%?) and made sure to update my version of Storyline and restarted my laptop but the cut-off character still is there. I've also just worked on the laptop and that did not help either. Any solution here?

KatieRiggio's avatar
KatieRiggio
Staff
5 years ago

Hi there, Bjorn.

You took all the right steps — I'm sorry to hear that the cropped characters remain! 

Since you have Articulate 360 Teams, our team can troubleshoot the characters in real-time. When you're ready to connect with us, click the link below and then Live chat support: