Storyline 360 - crashing

Hi Karen!

It looks like Liz worked in a support case with my teammate, Lianne! I'd recommend also connecting with a Support Engineer so that we can troubleshoot 1:1. 

If you're saving on your local drive but you still cannot find the projects you created, there may still be a working version of the projects in your temp files. Here's how to check:

1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline

2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.

3) Change the file extension of the copy on your desktop from *.tmp to *.story.

4) Double-click the file to open it in Storyline.

Hi:  I had this problem but support helped me out.  In October 2022 there is some conflict with Windows 11 and the Segoe UI font in Storyline.  If you replace the font everything works again.  Wow I was worried but everything is working now. Cheers!

Hi Orv, 

Thanks so much for sharing some tips from your support case with my colleague Ronaziel in this thread!  This will be helpful for future community members that come across this post!

Glad to hear that everything is running smoothly on your end now. 🎉

Have a great start to your day and happy developing! 

I am having this same issue. I have had our IT dept reinstall the app and check to make sure my computer has the capacity to run it. I have been saving a new version every day and I update the app whenever prompted. There is no rhyme or reason for the crashes. Please help - it's crashing every 20 min or so. Our corporate font is Avenir - could this be an issue?

the errors are hopefully documented in the log files

open in windows file explorer
%LocalAppData%/Articulate/360/Logs/

-> Storyline_STABLE_yyyymmdd_hhmmss.log

send these files to articulate in a support case