Forum Discussion
Storyline 360 - downgrade version - Error code was 1
Hello!
Hopefully I will be able to find someone who struggle and solve the issue with downgrade of Storyline version (required 3.56) -> (my current 3.60).
When I try to install or uninstall Storyline on Articulate app then I get message: Storyline failed to install - error code was 1. - unknown error.
I try to reinstall articulate app, reboot computer, use tips from main page(all of them), but problem still exist.
Any tips ?:)
Regards,
Dawid
3 Replies
Hi, Dawid.
Thank you for opening a support case with our engineers! I see you worked with Johnrey, who was able to help you get Storyline installed.
If you have additional questions, please reach out through the case!
Hi I am also facing this issues while downgrade the Storyline version (required 3.85) -> (my current 3.86). This pop up will appears every time I am trying to downgrade, So please tell the solution for this type of error.
Hello Mfmedia India,
Happy to help!
As a troubleshooting step, try running the Articulate 360 Dekstop application as an administrator to see if this fixes the issue for you. I've seen a lot of installation-related issues get resolved by running the installation process using heightened permissions.
If you're already an admin on your machine, try manually installing your preferred Storyline 360 version by downloading the installer here instead. Feel free to open a case with our support team here in case you run into any further issues with downgrading your installation.
