Storyline 360 - PowerPoint import not working

Update part 1 of 2:

This is the reply from the support engineer:

Thanks for your reply and for sending your sample presentation.

I tried importing the file that you sent, and I experienced the same error message. It looks like the presentation contains corrupted information.

To troubleshoot the problem, I tried to recreate them by using the Reuse Slides feature of PowerPoint to create a fresh copy of it, and I was able to import them to Storyline successfully. I did this 5 slides at a time to make sure I can pinpoint what's causing the problem. I encountered the problem around slides 17-18.

To fix the problem, try to use the Reuse Slides feature of PowerPoint to create a fresh file before importing them to Storyline. You may import them to Storyline 5 slides at a time. Should you encounter the error on certain slides, please try to recreate them in PowerPoint before importing them to Storyline or just create them in Storyline. Here are the steps in using Reuse Slides in PowerPoint:

1) Create a new PowerPoint presentation.
2) Go to the Home tab on the PowerPoint ribbon, click the drop-down arrow beside New Slide, and choose Reuse Slides.
3) In the Reuse Slides panel, click the Browse button and choose Browse File.
4) Browse to your original PowerPoint file and click Open.
5) Mark the box to Keep/Use source formatting.
6) Select Insert Slide on the slides that you want to include
7) Save the new presentation and import them to Storyline

You can download my test files here:

Let me know if you need anything else!

Chester Arvin Morales
Customer Support Engineer
Articulate Support - https://articulate.com/support/