Storyline 360 - PowerPoint import not working

Update part 2 of 2:

Good morning Mr. Morales,

Thank you for your reply and help on this problem.

A coworker and I have spent several hours trying the suggestions you've sent. Unfortunately, we cannot get consistent satisfactory results. Using the rebuilding in PPT option, we are able to get 1-4 slides to import and that's all. Also, the problem we are having is not with just this one file that I sent to you. We have multiple .pptx files composed of hundreds of slides. We can't get any of those to import. In the past, before the latest updates to Storyline, we had problems importing PPT files and discovered the problem to be an issue with the custom colors we used. After we changed those colors to "standard" colors from the PPT color pallet, then the slides would import. However, that is not working now. These slides still will not import into Storyline even when we build them from scratch on the same PC we use for building directly in Storyline.

Usually, all of our .pptx files are originally created using Office for Mac (always updated to latest versions). We then save them to Dropbox and later download them onto a PC and reopen them into PPT on the PC using Office 365 (always updated to the latest versions). We then import the files into Storyline. We did have issues, as I mentioned earlier, but once we changed the colors to standard colors then the files would import with no problem. We have successfully created several dozen .story files in the past using this method. However, that is no longer working. In our effort to troubleshoot, my coworker has tried different versions of PPT on a PC but we still get the same error message I sent to you in the screenshot, "Exception During Import...". I have also uninstalled and reinstalled Storyline but that did not help, either. We have done this on a few different computers and the problem is the same.

At this point I am left to believe that it is an issue with Storyline following the latest update because that is when this problem began. I hope this information can be helpful to search for a solution to this problem. I know other folks are experiencing the same issue because I see their threads on the support forum.

Best regards,