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DavidSwenson's avatar
DavidSwenson
Community Member
7 years ago

Storyline 360 - PowerPoint import not working

"Failed to import PowerPoint presentation" - I built a 3-slide .pptx file, and Storyline 360 will not import it.  I tried everything on the "Find out why here" link and it is still not working.  HEL...
storyline 360
PaulaDuMond's avatar
PaulaDuMond
Community Member
5 years ago

I was experiencing the error message "Failed to Import PowerPoint-Presentation", along with a message box that says "Not enough memory to load PowerPoint" when trying to upload PPT files into Articulate Storyline 360 on my laptop. I performed and confirmed the suggestions in this article https://articulate.com/support/article/Articulate-Storyline-360-Failed-to-Import-PowerPoint-Presentation to no avail.

I obtained a brand new laptop from my company, with twice the memory as my old one, and had Office 365 and the Articulate desktop app, and am now experience the same issues. At first, I get the error message, I click ok, and then try to import again.  It will import the second time. However, this is what it did on my previous laptop and eventually it seemed to get worse until I couldn't import at all. I want to avoid doing this again.

Anyone who can troubleshoot this with me?

  • VinceScoma's avatar
    VinceScoma
    Community Member
    5 years ago

    Hi Paula,

    Thank you for reaching out! 

    I am sorry that you are experiencing this snag on your new laptop. We are happy to help troubleshoot! I have gone ahead and opened up a Support Case on your behalf so we can take a closer look. Please be on the lookout for an email from Articulate Support!