Storyline 360 - PowerPoint import not working

hi!

i have the same problem since last office and/or articulate 360 updates

and i also have tried everything but it is still the same (only with articulate storyline 360) and i cannot import any ppt or pptx :( 

up until now every update from either office or articulate worked fine...  was anyone able to find the problem? or the solution?

thanks!

Well, I ended up with the most drastic fix - a new laptop.  The old one had only 8GB of main memory, and no matter how we tried (un-installing and re-installing both Office365 and Artticulate360 multiple times), we could not make the importing work.

With the new, faster laptop and 16GB of main memory, along with fresh installation and no "leftover artifacts" from previous versions, it works fine.  I hope the increase in memory was the key, but I suspect that the clean install may have been a factor.  We did not scrub the drive and install Windows 10 from the ground up... that might have worked.  The laptop was 5 years old and deserved to be replaced - I'm happy it fixed the problem.

hi david! thank you for your answer!

i work on a mac (with parallels for articulate) and it would be really complicated to do that now :)

up until a few days ago everything worked really fine and i didn't have a single problem...

i believe it is something in the new articulate update that is not connecting/hooking with powerpoint (or vice-versa) and once you do a clean install since everything is initiated that is configured so it works fine.

but thank you anyway

Hi Sofia,

It sounds like you're up and running again? I also work on a Mac with Parallels and haven't hit any snags with Powerpoint imports, but our Support Team is standing by if you need more help! 

hi ashley,

no, not quite... still can't import pwp

but i tried one thing... to install previous versions of storyline 360 and it's the same... so i guess the problem is with the new powerpoint for mac version

thank you for you feedback!

i'll reach out if any updates

Hi Sofia!

It sounds like you are using PowerPoint for Mac. Do you have Microsoft Office installed on the Windows side? 

If not, you'll need Microsoft PowerPoint 2010-2019 (32-bit or 64-bit) or Microsoft Office 365 (desktop apps only) installed on Windows in Parallels. You can read more about the software requirements for importing content here. 

hi alyssa!

but i used to import powerpoint to storyline...

i even imported pwp mac and pwp windows — it always worked fine — and i don't have licence for office windows.

i will try to install office :: mac again and see if it fixes the problem

thank you anyway!

best, 

I am having the same problem. I’m using a Microsoft Surface Book 2, Windows 10 (fully updated), Office 365 (fully updated, locally installed, and I did the “repair” option mentioned in the article on here about common importing problems), Storyline 360 (fully updated), and I have the PowerPoint file saved on the desktop. I am getting the error message shown in the attached photo. I’ve tried importing the entire file and just one slide from the file and I get the same error message. Anybody have any updated suggestions to fix this problem? Thanks. 

Hello Mitch and welcome to E-Learning Heroes :)

Thanks for contacting us to share that you're running into a similar issue and the troubleshooting that you've done so far.

With your permission, I'd like you to share your .ppt file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Hi Ms. McKerchie,

Thank you for your reply. I submitted a case at that link's destination you provided. One of your Customer Support Engineers (Mr. C. Morales) contacted me via email and I uploaded one of my .pptx files to him. I am awaiting his reply.

For the benefit of others who may be reading this, I also followed the guidance in one of the support articles from Articulate and uninstalled then reinstalled Storyline 360. No luck, the same error message persists. I also attempted to import a single slide from the original .pptx file with very little content on it as well as a completely different .pptx file and, again, same error message.  Very perplexed at this point.

(Sidebar moaning here: I despise Windows and really wish Articulate would develop a version of Storyline native for Mac. Thanks for listening!)