Forum Discussion
Storyline 360 - Properties Panes - Bug?
Hi, JimboJambo!
Since there seems to be multiple issues being discussed here, I've opened a support case on your behalf so our Support Engineers can take a deeper look at what's happening. I've included all of your troubleshooting steps up until this point, so a teammate of mine will be in touch via email with next steps!
Hi JimboJambo!
Sorry to hear that editing panels are behaving so erratically when authoring in Storyline!
Since repairing Storyline didn't solve the issue, can you please confirm that you are working with locally-stored .story files? Working directly off of a network or shared drive, may introduce latency issues such as these.
If you are already working locally, can you please try changing the scaling to 100%, if it's not already? We've seen similar cases where these issues pop up on monitors with high-scaling settings.
However, if you're still having trouble after those steps, please connect with our team privately through a support case.
They'd be happy to continue troubleshooting with you!
Hi Steven,
The monitor in question is already at 100% scale, it is part of a dock with another monitor not used by SL that is set to a different scale, would this cause the problem?
The .story file is indeed a local file but I have a related question, does Storyline need to dip into the default user Documents folder at all? Maybe to store some configuration files? As it stands the setup I am using doesn't allow the default Documents Windows 10 folder to be anything other than a network drive. Could this cause the issue? (e.g. Adobe Premiere forces you to store workspace config files within the Documents folder which causes huge issues).
Thank you
Hi, JimboJambo!
Since there seems to be multiple issues being discussed here, I've opened a support case on your behalf so our Support Engineers can take a deeper look at what's happening. I've included all of your troubleshooting steps up until this point, so a teammate of mine will be in touch via email with next steps!