Storyline 360 - video replay's every time when we try to click on the seekbar in chrome

Hi, Frank.

Is this happening with a specific browser or when tested in different browsers as well?

If you can share the .story file through a support case, we're happy to investigate what's happening. 

I, also, am having this issue. Vyond video, uploaded to Rise360, published to Review. If i click anywhere on the scrubber bar, it start the video from the beginning. I tried Chrome, Edge, etc. Cleared cache, and all other work arounds. Help this gets resolved soon. 

Hi Randy, 

With your permission, I'd like to take a look at your Rise 360 course to investigate what's happening. Would you mind sending me a copy of it for testing? Here's how:

1) Go to your Rise 360 dashboard: https://rise.articulate.com

2) Hover over your course and click the ellipsis (…) that appears, then select "Send a copy."

3) When the email form appears, enter support@articulate.com in the email address field, then copy and paste this text into the message field:

For Jose Tansengco
From randy.cruz@penske.com
Community Post https://community.articulate.com/discussions/articulate-storyline/storyline-360-video-replay-s-every-time-when-we-try-to-click-on-the-seekbar-in-chrome?page=3#reply-802162

4) Click Send.

Please include additional details, such as which browsers you've tested the issue on so I can properly test your course. Thank you.

Hi Randy, 

Here's a recording I made showing what happens when I use the seekbar in the first video in your course. You can see that in my test, using the seekbar doesn't reset the video to the beginning. 

Google Chrome Version 102.0.5005.115 (Official Build) (x86_64)

Safari Version 15.5 (17613.2.7.1.8)

I'd like to ask a few questions to help clarify the experience: 

• How many users are affected?
• Is the issue only happening on computers managed by your organization? 
• Does connecting to a different network help?
• Are you able to replicate the issue in incognito/private mode? 

My IT was able to fix it for me here is what they said the problem was. 

We are utilizing Cisco Umbrella roaming security and noticed that traffic to 360.articulate.com was being sent directly however video content being loaded from articulateusercontent.com was being relay proxied. After removing this proxy behavior the video playback functions correctly.

Hi Daniel,

Thank you the update! I'm happy to hear that the video is now working properly.

Please let us know if you have additional questions!

I am having a similar issue, but not just with video. When I move the seek bar, the audio starts over, but the animation plays at the point I have selected. This only happens the first time I view each page. Once I select another page in the menu and return, the seek bar works as expected. One more trick, i only see this on Chrome and Edge. FireFox maintains the audio and animation synched as I click on the seek bar. I did "recreate" one of the .story files with a new Player. I pulled in the existing slides to this new shell, but still see the same issue with the seek bar starting the audio over on the first time through. Any help is greatly appreciated.

Hi Bonnie,

Thanks for reaching out and I'm sorry to hear that you're experiencing this issue! If you're comfortable sharing your file with us, I'd be happy to take a closer look and do some further testing. You can upload it here or share it privately in a support case. We'll delete it from our systems once troubleshooting is complete!

Thanks Kelly!

I submitted files by creating a support case.

Hi Bonnie,

Thanks for submitting your files! I see you've connected with my teammate, Fannie. You're in great hands! We'll continue troubleshooting in your support case.