Forum Discussion
Storyline 360 course published in English has font issues with alternate Language Preferences
Hi Brett,
Thanks for reaching out and I'm sorry to hear that you're experiencing this issue. I'd like to ask a few clarifying questions to help me better understand what's going on.
- One thing you can check is if your using Classic or Modern text. New Storyline projects use Modern text, and existing projects use Classic text, but you have the ability to switch between the two. Switching to modern text can make minor changes to spacing, and it’s possible that blocks of text could wrap differently, especially if you designed your course so text wraps at specific points.
- You mentioned a few users are experiencing this issue, but if you test the course, does it play as expected? You can try troubleshooting your course with SCORM Cloud. If it works in in SCORM Cloud, I recommend reaching out to your LMS for assistance.
If it doesn't play as expected, we can assume that the issue lies within the project file. If you're willing to share that with us, we'd be happy to investigate further. You can upload it here or privately in a support case. We'll delete it from our systems once troubleshooting is complete.
Hi Kelly,
I'm not the author of this course, I an the LMS administrator responsible for supporting learning issues/tickets when courses don't work. To troubleshoot, I would need to track down the Articulate source file? The published SCORM 1.2 image I have on the LMS side is of no use?
As the screen grab indicates, it looks like something more-serious than a simple font spacing issue and it seems to be tied to learners previewing the English course with alternate language preferences set (Spanish and French translated text appearing in English storyline course).
This course has been deployed to the LMS for 2-3 years and to my knowledge these recent issues (translated/scrambled text for a course published in only English, when viewed by ).
My question is what language setting allows for translated text to appear in an English-authored Storyline file?
Thanks,
--brett