Forum Discussion
Storyline 360 courses - audio not playing or very delayed in published output
Hi, I already submitted a case for this and support and although they have been able to duplicate the issue, they haven't been able to track down a solution yet so I'm hoping someone else is having this problem too:
On random slides the audio is either delayed or not playing at all after published and uploaded to LMS. It works perfectly fine in preview or if I view the published output locally. It just doesn't work when I test in my LMS (Saba). I've also tested in SCORM Cloud and it doesn't work there either.
I've tried everything from uninstalling SL360 and reinstalling, starting a new project and importing the old, re-coverting from Storyline 2 to 360. I even tried recreating the affected slides from scratch but the audio is still messed up on those certain slides. It only happens with SL360. If I keep the project in SL2 and republish it, it works fine.
I am a Mac user and operate SL using Parallels and Windows 7. I have my shared profile disabled, I operate locally on the windows side and followed all the suggested instructions when using SL with a Mac.
So basically, I'm stumped. Anyone out there experiencing anything similar? This issue has affected 2 separate courses that need to be updated asap so I'm sort of desperate here.
Oh, one more thing. If I add a seekbar to that slide and scrub either back or forth, it starts working immediately. And yes, I even tried adding a trigger to those slides to play audio when timeline starts. I also added the audio to a layer and triggered to play that layer when timeline starts and that doesn't work either. As you can see, I've been spending hours on this annoying issue.
Today I began experiencing a similar problem. I did a bit of testing to narrow the problem down and I have two projects, each with a single scene containing two slides.
- In my Example 1 project, when loaded in Chrome, the audio on slide 2 does immediately play as it should. In this project, slide one is set to advance by user
- In my Example 2 project, when loaded in Chrome, the audio on slide 2 does not immediately play as it should but if the reload button is clicked, the audio immediately begins playing when the timeline for the slide resets. When the Example 2 project is loaded in Internet Explorer, the audio for slide 2 plays as it should. In this project, slide one is set to advance automatically.
- Other than the slide one advance setting, both projects are identical.
Both projects are attached.
Chrome Version 72.0.3626.121 (Official Build) (64-bit)
Internet Explorer 11 Version: 11.316.17763.0
Hi Music Class,
What update of Storyline 360 are you using, Storyline 360, build 3.24.17733.0 is the most recent. Also, are you also running into this issue when playing back the course in a particular browser? For example, there are some changes to how audio is handled in browsers like Chrome and Safari.
If you're running into this in all the browsers you've tested it in, let me know.
I'm also now having this problem. Audio works fine when I preview, but after publishing to scorm cloud the audio does not play. I'm using Storyline 360 x86 on a mac with Parallels 14.1
Welcome to the community, Jared! Sorry to hear you're having audio trouble. Can you help me with a few details about your project?
- Does this happen only after the file is published?
- If so, is the published file hosted on a web server or a LMS?
- Was the file published with the most recent update of Storyline 360 (Update 23)?
Hi,
I have started having this issue. Like the original poster, I am using a Mac with a Windows parallel. I also use Chrome.
The issue is random and doesn’t not happen often when the project plays continuously. However, if a user does not immediately proceed to the next navigation point, the audio will not play immediately. I have to use the seek bar to trigger the audio.
Any suggestions?
Hi David,
Chrome has started to roll back some of their autoplay policies for audio, but this is only temporary. We're still working on our content updater to help make the transition to the latest update a bit easier for you and we'll update this article and discussions when we have more info.
I'm using the most recent update for 360 (3.15.15581.0) and this problem with audio in Chrome is still occurring, or has returned.
Hey Angela and welcome to E-Learning Heroes :)
The issue outlined here explains the audio issues that we are currently seeing with Audio in Chrome.
Please be sure that you are on the latest update for both Chrome and Storyline 3.
I am experiencing this same sound issue with Chrome using Storyline 3- is there a fix for that in place?
Hi all,
Thanks for your patience as we worked on a fix for the issue where audio tracks that should've played at the beginning of slides didn't always work in HTML5 output. That fix is in today's update of Articulate 360!
Take a look at the release notes here, and you can install the latest update from the Articulate 360 desktop tray application by clicking Update.
