Forum Discussion
Storyline 360 crashes on preview and publish
Storyline crashes when I try to publish or preview. This also happens when trying to preview a single screen.
After the crash, I would re-open the file and sometimes it would complete the preview/...
Hi Stephanie,
I'm sorry you've hit this snag with Noto Sans font! I'm happy to help troubleshoot this issue and would like to start with clarifying questions to understand your experience better.
- Are you experiencing the same behavior wherein Storyline crashes when using Noto Sans font?
- If so, does this happen during preview, publishing, or both?
- If you're comfortable sharing your affected Storyline file with us, we'd be happy to take a look to investigate further. You can upload it here or privately in a support case. We'll delete it when we're done testing.
- Kindly share the Noto Sans font files that you're using as well.
I'm looking forward to hearing from you!
Hello Eric
I am experiencing the same challenges with Storyline just crashing.
I also experience that it crashes when I preview, and add screen recording or audio.
I Have read about the fonts potentially being the cause, but in my case, I am using clean templates with no fonts and no content and when I preview it crashes.
Should I create a formal ticket so that you can assist me?
