Forum Discussion
Storyline 360 crashes when preview and publish
Hi!
I've encountered the same problem as this post. Storyline crashes when running a preview or a publish.
But in my case, hopefully, I've figured out what's the reason causing the program fail...
Hi Christina,
Great question! I understand you are experiencing crashing when previewing a slide. I'd be happy to work with you to figure out why this is happening!
One of the first troubleshooting steps we recommend is to update the software to the latest version (Build 3.76.30446.0). This may clear up the issue.
Also, I have a follow-up question regarding the situation so I can understand what you are experiencing a little better.
- Are you working from a shared drive? If so, I recommend saving your files on your local drive before creating, editing, and publishing them. This will help minimize any unexpected behavior.
Thanks for reaching out and I look forward to your response!
Hi John, I am working off my desktop. I have put in a request for the newest version but it's not something that will happen anytime soon. My company no longer allows updates unless we experience issues first.
