Forum Discussion
Storyline 360 crashes when preview and publish
Hi!
I've encountered the same problem as this post. Storyline crashes when running a preview or a publish.
But in my case, hopefully, I've figured out what's the reason causing the program fail...
Hello! I submitted case 04054189 Friday and haven't heard back yet, but I can't preview or publish to Review at all without SL crashing. I've tried uninstalling and reinstalling. I've tried copying slides to a new project. Nothing is working. A colleague of mine said she had this issue at a previous job and was told it was a processor issues. I didn't have any of these issues until I receive a new laptop a couple weeks ago. I'm totally out of the water as we use SL for nearly all of our on-demand learning development.
Thanks, Cathy
Hi Cathy!
So sorry to hear Storyline has been crashing, and that you're having trouble receiving e-mails from Articulate Support!
I took a look at your case, which is being handled by my colleague Dexter. It looks like Dexter replied to your e-mail on 01/13/24 with feedback on this issue. Is there a chance the e-mail could have been diverted to a SPAM/junk folder?
I've updated your case with the feedback you shared so Dexter can be notified of this hiccup. He should be reaching out to you again shortly!
Thank you for your patience, and I'm sorry if this has been slowing you down!
Thanks for your response, Steven. I went back into my email (deleted/inbox/junk/spam) and couldn't find Dexter's response. With that said, I did finally discover what my issue was by coming across some obscure thread on another site. Our company identified Noto Sans as it's standard font last year, so we use that in our on-demand courses for the text elements. The thread I found indicated Noto Sans to be a potential problematic font in Storyline at one time. Supposedly it was fixed sometime in 2021, but I took a chance and swapped out all my Noto Sans font for Arial and have had no further issues! So...it must have been the combination of something to do with my new laptop and the Noto Sans font causing the perfect storm as I didn't have issues with using that font in SL until I got my new laptop.
