Forum Discussion
Storyline 360 crashes when preview and publish
Hi!
I've encountered the same problem as this post. Storyline crashes when running a preview or a publish.
But in my case, hopefully, I've figured out what's the reason causing the program fail...
Hello I ran into the same problem today and I can't figure out why.
To me, it started happening just after I installed the Feb 6 3.84.31722.0 on my Windows 11 machine. Just before the installation, I opened up the same project file and previewed the slides comfortably.
Since the installation - the preview begins then turns to a black out screen and just completely closes. There is no "recovery" or anything upon re-opening.
I already un-installed and re-installed the 360 Desktop Apps, Removed all and then re-installed.
I also tried previewing perfectly working articulate projects and the same thing happened so I know it's not a corrupted file.
I also rolled back to the Dec installation 3.83.31444.0 but to no avail - as the same thing happened.
I tried using a different Articulate Login ( I have two distinct accounts with two companies) and the same thing happened.
I turned off my anti-virus software. The same thing happened.
I have the project file sitting locally in my documents so it is not on the cloud or somewhere else.
Can anyone try the file and tell me what they think is the problem? This is urgent and I am running behind on my project.
Hello CV Sankars,
I'm sorry for the trouble previewing your Storyline project. It's a great idea to open a case as well; we've received it and will reach out to you shortly. Thanks for sharing the file, and I appreciate you for the extensive troubleshooting you've already done! I was able to preview the project without crashing.
Please try running these steps to fix possible installation issues. We'll escalate your support case to our Customer Support Engineers as needed, so we'll continue the conversation there if the steps above don't work.
