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MarkChuah-e86a2's avatar
MarkChuah-e86a2
Community Member
2 years ago

Storyline 360 crashing on startup

My storyline 360 has started crashing. Every time I try to click on new project it crashes and asks me to submit an error report.

I can't go into create anything and I'm desperately trying to use it for my client for a project deadline this week.

I am running MacBook Pro M1 Max with Parallels - Windows 11.

I have updated everything. Tried uninstalling and reinstalling rebooting between each try  I just can't seem to get it to work.

It was working fine yesterday. Any help would be greatly appreciated

storyline 360

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  • KellyAuner's avatar
    KellyAuner
    Staff
    2 years ago

    Hi Mark,

    I'm so sorry to hear that you're experiencing this issue and understand how frustrating it can be while working on a deadline. I've opened a support case on your behalf so we can investigate what's going on. You'll be hearing from one of our Support Engineers soon via email.

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