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KarenTaylor-c19's avatar
KarenTaylor-c19
Community Member
9 months ago

Storyline 360 crashing when I try to add a character

Hi folks, This hasn't happened to me before today but it's nonstop now and I basically can't make any progress. Almost every time I go to add a character to a slide the program freezes and I hav...
Rider's avatar
Rider
Community Member
2 months ago
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KarenTaylor-c19 - did this ever get resolved.  I've tried the several recent versions of Storyline with the same results.

JoseTansengco's avatar
JoseTansengco
Staff
2 months ago
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Hello Rider,

Sorry to hear that you ran into this issue. 

If you're already working locally when making changes to your Storyline 360 project, I recommend doing the steps in this article to repair your Storyline 360 installation. Note that some steps require admin rights, so please reach out to your IT team if you are not an admin on your machine. If the issue persists, please open a case with our support team here to connect with a support engineer for further troubleshooting.

  • LaurenDuvall's avatar
    LaurenDuvall
    Staff
    11 days ago
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    Hello Patrizio! I'm happy to provide details on how to create what you're looking for! 

     

    • Maximum of 3 attempts
      • We actually have an article that explains how to create a variable to track the number of attempts and restrict the learner when they've reached the number you've determined as the maximum.
    • In each attempt, 50% of the questions must change and cannot be the same as the previous ones.
      • Can you help me understand more about this requirement? This is more difficult to track since, technically, you would want 50% of the questions answered incorrectly to be answered correctly. Also, would the learner be notified on the question slide or on the Results Slide if they didn't pass this requirement?
    •  After the third attempt, it is mandatory to restart the course from the first lesson.
      • You could use the Attempt variable to set two triggers to Restart Course when the Attempt variable equals 3.

    It would be helpful if you could share your .story file so we can see what you've created so far! You can share it in this discussion or privately in a support case.

    • Patrizio's avatar
      Patrizio
      Community Member
      7 days ago
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      Hi Lauren. 

      I'm attaching a .story file of a TEST example with the triggers and variables we included.

      I look forward to your kind feedback.

      See you soon.

      • JoseTansengco's avatar
        JoseTansengco
        Staff
        6 days ago
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        Hi Patrizio,

        Thanks for sharing a copy of your file. I've edited it, so now your project does these:

        1. Tracks the number of quiz attempts. A learner is only allowed a maximum of 3 attempts. 
        2. When the three attempts are exhausted, the course is restarted, and the learner is taken to the beginning of the course. 
        3. The number of attempts is reset when the course is restarted.

        There isn't a way to ensure that 50% of the questions are new when the quiz is retried, but other than that, the attached file should meet your design requirements. I achieved this by using a combination of variables and trigger conditions to control the navigation. I also recreated the Results Slide because the original results slide wasn't loading correctly for me. 

        Let me know if you have any questions!

    • Patrizio's avatar
      Patrizio
      Community Member
      10 days ago
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      Hi Lauren.
      Thank you for your feedback.

      By clicking on "Support Case", I contacted the Sales Team and attached a .story file of a project.
      I’m now waiting for a response.

      Thanks and good work,
      Patrizio

       

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character","id":"message:936164","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:862953"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:936164"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:936164"},"body@stripHtml({\"truncateLength\":200})":" Hi folks, \n This hasn't happened to me before today but it's nonstop now and I basically can't make any progress. \n Almost every time I go to add a character to a slide the program freezes and I hav...","body@stringLength":"1112","rawBody":"

Hi folks,

\n

This hasn't happened to me before today but it's nonstop now and I basically can't make any progress.

\n

Almost every time I go to add a character to a slide the program freezes and I have to use Task Manager to get out of it.  Needless to say, if I haven't saved in the last 10 minutes it's sad times.

\n

As well as freezing when I add a character, it also shows a wee red X and part of a word, which I think is the character (but isn't). It isn't expandable or closeable (because the program has always frozen at this point). I've attached a screenshot. \"Lydia\" was already there -- she's not the one I was adding.  I'd welcome any suggestions because I'm losing my mind.

","kudosSumWeight":0,"postTime":"2024-07-31T17:41:32.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuMnwyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://community.articulate.com/t5/s/rwgqn69235/images/bS05MzYxNjQtMTE3NDNpQzQ2RTEzRjg0Nzg4MkZFMg?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:storyline 360","text":"storyline 360","time":"2014-10-09T03:01:38.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:936164_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":41},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:936164":{"__typename":"Conversation","id":"conversation:936164","solved":false,"topic":{"__ref":"ForumTopicMessage:message:936164"},"lastPostingActivityTime":"2025-03-11T08:48:01.047-07:00","lastPostTime":"2025-03-11T08:48:01.047-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:936164":{"__typename":"ModerationData","id":"moderation_data:936164","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://community.articulate.com/t5/s/rwgqn69235/images/bS05MzYxNjQtMTE3NDNpQzQ2RTEzRjg0Nzg4MkZFMg?revision=1\"}":{"__typename":"AssociatedImage","url":"https://community.articulate.com/t5/s/rwgqn69235/images/bS05MzYxNjQtMTE3NDNpQzQ2RTEzRjg0Nzg4MkZFMg?revision=1","title":"uploads_rte_npjlhaue_Screenshot 2024-07-31 202529.png","associationType":"BODY","width":807,"height":233,"altText":null},"Revision:revision:936164_1":{"__typename":"Revision","id":"revision:936164_1","lastEditTime":"2024-07-31T17:41:32.000-07:00"},"ForumReplyMessage:message:1219702":{"__typename":"ForumReplyMessage","id":"message:1219702","conversation":{"__ref":"Conversation:conversation:936164"},"author":{"__ref":"User:user:480143"},"revisionNum":1,"uid":1219702,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"subject":"Re: Storyline 360 crashing when I try to add a character","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1219702"},"parent":{"__ref":"ForumReplyMessage:message:1219597"},"body":"

Hello Rider,

\n

Sorry to hear that you ran into this issue. 

\n

If you're already working locally when making changes to your Storyline 360 project, I recommend doing the steps in this article to repair your Storyline 360 installation. Note that some steps require admin rights, so please reach out to your IT team if you are not an admin on your machine. If the issue persists, please open a case with our support team here to connect with a support engineer for further troubleshooting.

","body@stringLength":"1267","rawBody":"

Hello ,

\n

Sorry to hear that you ran into this issue. 

\n

If you're already working locally when making changes to your Storyline 360 project, I recommend doing the steps in this article to repair your Storyline 360 installation. Note that some steps require admin rights, so please reach out to your IT team if you are not an admin on your machine. If the issue persists, please open a case with our support team here to connect with a support engineer for further troubleshooting.

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KarenTaylor-c19 - did this ever get resolved.  I've tried the several recent versions of Storyline with the same results.

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- did this ever get resolved.  I've tried the several recent versions of Storyline with the same results.

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