Forum Discussion
Storyline 360 crashing when I try to add a character
I am unable to add any character. The program freezes and the only evidence is a "The image can't be displayed" text next to a red X. I have cleaned out my temp files, uninstalled/restarted/reinstalled at least six times in the last hour and I've made no progress. I am working locally. I've submitted a ticket but am desperate to know if you were able to resolve this issue...?
Hello CherylRyan-099b,
I'm sorry to hear you're experiencing this behavior. Great call opening a support case! I see that you're working with our colleague Ian. You are in excellent hands!
We'll continue the conversation over in your case, so everything is in one spot!
Have a great start to your day!
Hi Cheryl -- I've been experiencing the same issues this past week. Was the issue resolved and how was it resolved? Thank you kindly.
Hi DeanneDao​!
Sorry to hear you're experiencing crashing while authoring in Storyline!
I see that you've opened a support case and are deep into the troubleshooting with my teammate, John. He should be following up with you shortly!
We can continue the conversation there to keep all information in one spot.
