Forum Discussion
Storyline 360 crashing when trying to insert a 5 GB video (Mp4)
Hello. I am trying to insert a video (mp4 format) that is about 5 GB in file size. Storyline 360 keeps crashing when trying to insert the video. I read on another forum that i should download Handbreak and re encode the video, and i did but that did not work. Is there a file size limit for videos? Is there a workaround for getting large files inserted into Storyline 360?
Thanks!
Sherri
Hi Sherri,
Thanks for contacting us and sharing what you are running into when working in your Storyline 360 project.
I can see that you were able to get in touch with our support team as well and Amlan is currently helping you directly.
I’m actually looking for the same answer. What is the answer? Is there a file size limit for inserted videos?
Also, I keep looking for the answer to the question “Is there a file size limit for Storyline 360 files?” but I can’t seem to find a direct answer.
I do think 2Gb for any files is a limitation on 32bit tools ( as Storyline is still not 64Bit ).
Although im not sure whether this is valid for 32bit apps as Storyline..
https://en.wikipedia.org/wiki/2_GB_limit
In my opinion video files that big shouldnot be inserted in a project anyway. It makes loading slow too. Do use Handbrake ( https://handbrake.fr/ ) to make video files smaller. It works perfectly.
Hi Tyena, and welcome to E-Learning Heroes. 😊
Yes. The maximum file size for videos in Storyline is 2 GB each.
Storyline 360: Best Practices for High-Quality Images and Videos
We do not have a file size limit for your Storyline project overall, but the location of where the content is hosted and playback would be more important to consider.
