Forum Discussion

SherriWest-9a31's avatar
SherriWest-9a31
Community Member
6 years ago

Storyline 360 crashing when trying to insert a 5 GB video (Mp4)

Hello. I am trying to insert a video (mp4 format) that is about 5 GB in file size. Storyline 360 keeps crashing when trying to insert the video. I read on another forum that i should download Handbreak and re encode the video, and i did but that did not work. Is there a file size limit for videos? Is there a workaround for getting large files inserted into Storyline 360?

Thanks!

Sherri

storyline 360

4 Replies

  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    6 years ago

    Hi Sherri,

    Thanks for contacting us and sharing what you are running into when working in your Storyline 360 project.

    I can see that you were able to get in touch with our support team as well and Amlan is currently helping you directly.

  • TD12's avatar
    TD12
    Community Member
    4 years ago

    I’m actually looking for the same answer. What is the answer? Is there a file size limit for inserted videos?

    Also, I keep looking for the answer to the question “Is there a file size limit for Storyline 360 files?” but I can’t seem to find a direct answer. 

    • MathNotermans-9's avatar
      MathNotermans-9
      Community Member
      4 years ago

      I do think 2Gb for any files is a limitation on 32bit tools ( as Storyline is still not 64Bit ).
      Although im not sure whether this is valid for 32bit apps as Storyline..
      https://en.wikipedia.org/wiki/2_GB_limit
      In my opinion video files that big shouldnot be inserted in a project anyway. It makes loading slow too. Do use Handbrake ( https://handbrake.fr/ ) to make video files smaller. It works perfectly.