Forum Discussion

HolgerDomnick's avatar
HolgerDomnick
Community Member
3 months ago

Storyline: 360 degree images not displayed

Hi all, I've got an storyline-project from mid 2025, which contains five slides with different 360-degree-Images. It was published last year via SCORM to a LMS and everything worked fine. Current...
storyline 360
StevenBenassi's avatar
StevenBenassi
Staff
3 months ago

Hi HolgerDomnick​,

Sorry to hear that 360-degree images from Storyline are not loading as expected during playback.

Does this behavior mostly occur when navigating through Slides using the Menu? I ask because we are tracking a Storyline bug that prevents 360-degree image slides from loading if navigating via the sidebar Menu. We are seeing this issue across multiple browsers, including Firefox.

If not, then it would be helpful to see a copy of the .story file so we could troubleshoot further. I completely understand that privacy is a concern. Anything you share with our team in a support case is kept confidential, and we regularly remove user files from our systems. Also, we're happy to sign an NDA upon request.

Looking forward to hearing from you!

HolgerDomnick's avatar
HolgerDomnick
Community Member
3 months ago

Thanks for the reply,

the problem occours using the sidebar-menu, but also using the "next slide" / "previous slide" - triggers, or using the next / back buttons in the player. 

I will try to create a reduced version of the story-file without anything customer-specific, so we can upload it.