Forum Discussion

JanetGuastavino's avatar
JanetGuastavino
Community Member
8 years ago

Storyline 360 File Keeps Crashing

I can't save, close, or publish a Storyline 360 file because it keeps crashing, and sometimes when I am trying to open it. Could someone please take a look at it and see if they can spot something w...
storyline 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
3 years ago

Hello Wei, and welcome to E-Learning Heroes. 😊

I appreciate you chiming in and sharing that you are experiencing crashing across project files. Are you working with local files, typically on your C: Drive?

Do you know what version of Storyline you're using? 

  • You can check by going to Help > About Articulate Storyline

We are currently on Build 3.60.26947.0 of Storyline 360. You can read all of the details here.

If you are on the latest version, I'd recommend repairing your software.

  • WeiWu-94eb30be-'s avatar
    WeiWu-94eb30be-
    Community Member
    3 years ago

    Hi Leslie,

    Yes I'm current using the newest version. I think as you mentioned, I actually didn't have much of a crash when I was using a version from last yr. Just updated my SL several days ago. The diagnostics look all fine to be honest.

    I will try uninstall it and see what it does. Will keep you posted 🙂 Thank you!

  • WeiWu-94eb30be-'s avatar
    WeiWu-94eb30be-
    Community Member
    3 years ago

    I actually did the above steps as suggested, but it's still keeping crushing when I'm replacing audio snippets.