Forum Discussion
Storyline 360 File Keeps Crashing
Hello James, and welcome to E-Learning Heroes. 😊
I appreciate you chiming in to share what you are experiencing and the fact that it's happening across files.
Do you know what version of Storyline you're using?
- You can check by going to Help > About Articulate Storyline
We are currently on Build 3.60.26947.0 of Storyline 360. If you're interested, please read all the details of our version history.
If you are:
- not on the latest version, then updating your software will repair your installation as well.
- using the latest version, then I'd recommend repairing your software installation.
My version of Storyline is always up to date, including this one. I've been working with SL for quite some time now, so all of the steps you mentioned were followed prior to submitting my comment. No matter what I do, no matter what process or steps or actions I am doing within Storyline, for some reason, it just crashes out of the blue. Sometimes, as I mentioned, only once or twice a day; other days, it will crash every 15 minutes. Even with no other application open whatsoever - as I was thinking for some reason it sucking up resources - it will just crash. And, as I said, sometimes I get the actual "crash report" error pop-up, other times, just the big red Xs through the board, other times, all the artwork or some elements start disappearing off the screen and in previews.
I'm just dealing with it, as it seems many others are. I now save EVERY single slide change because I don't know when it's going to crash on me again.
