Forum Discussion

7 Replies

  • LaurenDuvall's avatar
    LaurenDuvall
    Staff
    5 years ago

    Hi Allen!

    That doesn't look right! I've tried to recreate this on my end and Storyline didn't freeze when I copied and pasted an image on the Slide Master. Here's my test.

    Have you tried to import a new image to the slide? The image might be corrupted if it's not saved to your local drive. I'd recommend adding a fresh copy of the image to the slides. 

    Please let me know if you still seeing Storyline freeze when using a fresh copy of the image!

      • VinceScoma's avatar
        VinceScoma
        Community Member
        5 years ago

        Hi Allen,

        Thank you for sharing those details! 

        I followed the steps in your video and I am seeing some odd behavior as well. It seems to occur when I copy/paste an image from PowerPoint into the Slide Master. I am going to check with our team on this behavior, but I appreciate you reaching out and letting us know! 

        I did find that if you paste the image onto a slide, you can then copy that same image onto the slide master. Here is a quick video of that process here. 

  • KristyOates-daf's avatar
    KristyOates-daf
    Community Member
    4 years ago

    Was this issue fixed in the most recent update? I'm experiencing this issue still and I updated my program this week. I can sort of paste onto the base (If I'm lucky) then cut and paste onto the layer. The process is cumbersome and and still takes a ridiculous amount of time. Any suggestions? 
    I did submit a case already - #02701132.

    Thanks!

  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    4 years ago

    Hi Kristy and welcome to E-Learning Heroes. 😊

    Thanks for reaching out and sharing that you're experiencing a similar issue. I see that you are working directly with Cleo, so you are in great hands.