Forum Discussion

ManhattanStrate's avatar
ManhattanStrate
Community Member
5 years ago

Storyline 360: JAWS screen reader is reading menu items twice.

When using the JAWS screen reader with my published Storyline 360 course, it is reading each menu item twice. Can anyone explain to me why this is happening and what I can do to fix this?
storyline 360
TanmayGhosh-5fe's avatar
TanmayGhosh-5fe
Community Member
4 years ago

Hi,

I am using Storyline 360 version v3.54 for creating Accessible courses. I am facing an issue while testing the Questions in JAWS, where the answer options/choices are repeated twice. I have only kept "Question - Multiple Responses" in the focus order and kept the Accessibility checkbox unchecked in each state of each answer options. Still JAWS reading each choices 2 times!

Any idea?

LaurenDuvall's avatar
LaurenDuvall
Staff
4 years ago

Hello Tanmay!

I'm happy to help! It sounds like JAWS is reading the answers twice even though they're only listed once in the Focus Order. Are you using keyboard navigation to move through the slide? By default, if you don't move through the slide using keyboard navigation, a screen reader will continue reading through the page. 

I've recorded a quick 2-minute screen recording walking through how this setup behaves on my end. I'd recommend updating Storyline 360 to update 55 and making sure that you're using the latest version of JAWS and an updated browser.