Storyline 360: JAWS screen reader is reading menu items twice.

Hi, Jennifer.

Thank you for reaching out!

We had a bug logged where JAWS screen readers announced answer choices twice in Internet Explorer, Microsoft Edge, and Google Chrome, but the fix was released in Update 57 (October 2021).

If you are experiencing this issue with content created in a recent version, can you share the .story file through a support case so we can investigate what's happening?

Hi Team,

I am also facing same issue in the latest version also.
JAWS screen readers announced answer choices twice, that will be apply for radio and checkbox also.

Regards,

Ashutosh

I am using the storyline 3.66.28355.0 version and I am still experiencing the same issue. Please find the sample dummy file for reference. The Option text for the check boxes is being read twice on jaws. For radio button text its working fine.

Hi, Parashuram and Ashutosh.

Based on your experiences and additional tests, we've re-opened the bug report where JAWS reads choices twice in Chrome and Edge when using checkboxes.

We couldn't reproduce the issue with radio buttons on our end. Ashutosh, do you have a sample .story file where this is happening with radio buttons that you could share with our team?

We'll come back to update you when we have news to share!

Thanks, Maria, for the update.

Our JAWS testers have also reported these issues:

1. Titles are read twice.
2. Answers to multi-select questions are read twice.

(build 3.66.28355.0)

Hello everyone!

Good news! Today, we just released Storyline 360 Update 67 (Build 3.67.28569.0) which includes a fix for screen readers that might announce check boxes twice.

Now all you need to do is update Storyline 360 in your Articulate 360 desktop app!

If you have additional questions, don't hesitate to reach out in this discussion or in a support case. 

The issue still persists where the checkbox is read twice. I have updated SL 360 to 3.68 version. 

Hi Madan,

I'm sorry you're still having a checkbox being read twice! I have opened up a support case on your behalf. You should be hearing from our support engineers soon to help you with your course.

Thanks for reaching out!

Hi Erin,

Thanks for letting us know about this! I'm sorry you're running into this snag with your older files! I have opened a support case on your behalf. You may have seen the support email that was sent. Our support engineers will contact you soon to help you through this issue.