Forum Discussion

RichardGibbs-f2's avatar
RichardGibbs-f2
Community Member
4 years ago

Storyline 360 keeps crashing

Hi, Storyline 360 has started crashing randomly today. Normally after a couple of minutes after re-starting. Not doing anything particular just random freezing then closing or bringing up the feedba...
storyline 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
4 years ago

Hi Richard,

I'm curious if the issue happens in any course you are working on or just this particular one?

  • If you cannot re-create the issue in a new course, I would advise you to import the file into a new one and proceed.
  • If it's happening in any/all files, you should conduct a repair of your software.
  • RichardGibbs-f2's avatar
    RichardGibbs-f2
    Community Member
    4 years ago

    Hi Leslie,

    It would appear to be only this one course I am working on. Just a bit more information, the preview function has stopped working with this course as well. I am using quite a few videos created in VYOND for a branching scenario, could the number of videos have an effect on this?

    Kind Regards

    Richard Gibbs TAP.mdip
    Passenger Car Technical Course Developer
    Mercedes-Benz Cars UK Limited
    Training & Development
    MK15 8BA

    Telephone: +44 (0) 1908 245298
    email: richard.gibbs@daimler.com

    /// coverings.ages.graduated

    Mercedes-Benz Cars UK Limited
    A company registered in England and Wales
    Registration Number: 2448457
    Registered Address: Tongwell, Milton Keynes, MK15 8BA

    This email is confidential and may also be privileged. If you are not the intended recipient please notify the sender IMMEDIATELY. You should not copy the email or use it for any purpose or disclose its content to any other person.

    [GT01071]

    If you are not the addressee, please inform us immediately that you have received this e-mail by mistake, and delete it. We thank you for your support.

  • RichardGibbs-f2's avatar
    RichardGibbs-f2
    Community Member
    4 years ago

    Hi Leslie,

    I have uninstalled Articulate 360 from the app, reinstalled it and re-booted my computer as per the instructions but I am still having issues and I can no longer preview any entire course or course slide across all of my courses. I keep getting the same message (see below). Once I have tried previewing course slides and it fails I am no longer able to select it again.

    [cid:image001.jpg@01D76F4D.6BF51DF0]

    Kind Regards

    Richard Gibbs TAP.mdip
    Passenger Car Technical Course Developer
    Mercedes-Benz Cars UK Limited
    Training & Development
    MK15 8BA

    Telephone: +44 (0) 1908 245298
    email: richard.gibbs@daimler.com

    /// coverings.ages.graduated

    Mercedes-Benz Cars UK Limited
    A company registered in England and Wales
    Registration Number: 2448457
    Registered Address: Tongwell, Milton Keynes, MK15 8BA

    This email is confidential and may also be privileged. If you are not the intended recipient please notify the sender IMMEDIATELY. You should not copy the email or use it for any purpose or disclose its content to any other person.

    [GT01071]

    If you are not the addressee, please inform us immediately that you have received this e-mail by mistake, and delete it. We thank you for your support.

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