Forum Discussion

NigelKirkby's avatar
NigelKirkby
Community Member
6 years ago

Storyline 360 pick many using own feedback

Hi,

I've spent a good while trying to solve this (I'm trying to re-create something in Storyline 360 that I made in Flash about 20 years ago) and am still unsure as to what's going wrong.

I have 5 2 state buttons (normal/selected) and yet when i submit the 'pick many' interaction (using my own 'proceed' button) and then try and show the detailed feedback layers, it always shows the 'right' layers, even if the button is in the wrong state. The only 'wrong' layer that shows correctly is for the button that is correct if it's in the selected state.

The totally right answer (which should get you all blue feedback) is to only have 'Is equivalent to a customer segment' greyed out. 

But, if you do the inverse (i.e. everything apart from that one greyed out) then you still see blue feedback (except for the 'Is equivalent...' button which works as expected).

Can anyone please help me unpick what's going wrong?

Thanks

storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    2 years ago

    Hello Everyone!

    I'm happy to share that we have released Storyline 360 version 78 (Build 3.78.30680.0)!

    Included in this release is the fix for the bug: Trigger does not work when the Normal state is used in a condition or event trigger.

    Now all you need to do is update Storyline 360 in your Articulate 360 desktop app on your computer. You'll find our step-by-step instructions here.

    Please let us know if you have any questions by reaching out to our Support Engineers directly.

    Have a great day!

  • AlyssaGomez's avatar
    AlyssaGomez
    Staff
    6 years ago

    Hi Nigel! Happy to help you sort this out.

    I noticed you have triggers with conditions that say "if text box = Normal". This condition doesn't always work the way you would expect.

    To fix this, simply change those conditions to say "if text box does not = Selected." Here's an example:

    I made those changes in your file and attached it to this discussion. Take a look and let me know what you think!

  • AlyssaGomez's avatar
    AlyssaGomez
    Staff
    6 years ago

    I hear you, Nigel. I've shared this behavior with our Product team. If I get an update, I'll be sure to pass it along to you!

  • NigelKirkby's avatar
    NigelKirkby
    Community Member
    6 years ago

    Thank you so much Alyssa. That works perfectly now.

    The level of support here is amazing, but i can't help thinking that some of these issues/bugs/inconsistencies should be being sorted by your development team?

    Thanks again.

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    2 years ago

    Hello Everyone!

    I'm happy to share that we have released Storyline 360 version 78 (Build 3.78.30680.0)!

    Included in this release is the fix for the bug: Trigger does not work when the Normal state is used in a condition or event trigger.

    Now all you need to do is update Storyline 360 in your Articulate 360 desktop app on your computer. You'll find our step-by-step instructions here.

    Please let us know if you have any questions by reaching out to our Support Engineers directly.

    Have a great day!

Related Content