Forum Discussion

TracyThompson-6's avatar
TracyThompson-6
Community Member
5 years ago

Storyline 360: Player Options won't open

I can't get the Player options tab to open while editing content in Storyline 360. I've just had the helpdesk reinstall SL and nothing has changed. Another person on my team is having the same issue...
storyline 360
RenGomez's avatar
RenGomez
Staff
5 years ago

Hi Tracy,

Thanks for reaching out! Have you verified you're on the latest version of Storyline 360? Per our version history, we're currently on build 3.51.24979.0.

Also, is there a specific reason for still having a Flash Player installed on your computer? As of September 2019, Storyline 360 no longer depends on Flash to operate. The article below shares more details, but I don't expect that message to appear when you open Storyline.

If you'd like some help figuring out why, our support engineers are on standby and ready to help!

CONNECT WITH US.
  • TracyThompson-6's avatar
    TracyThompson-6
    Community Member
    5 years ago

    Thanks for your reply. I've been working with our IT department to find a solution. I forwarded your email on to them and this is their reply:

    You don't have flash player installed on your system and you don't need it either. However for unknown reasons storyline360 is keep prompting you to install it when you click to open Storyline360 - share screenshot to them.
    Also provide them information on main issue that you are experiencing ( with Screenshot if possible), and that you already uninstalled and reinstalled Storyline 360 with no luck.

    This is a shot of what the IT agent installed:

    [cid:image005.jpg@01D73D0C.6AC92CF0]

    This is the message that appears when I am logging into Storyline 360:

    [cid:image007.jpg@01D73D0C.6AC92CF0]

    What started this problem is that when I select the Options tab, it doesn't open and I get this message.
    [cid:image009.jpg@01D73D0C.6AC92CF0]
    Then I get this, which I've submitted multiple times:
    [cid:image010.jpg@01D73D0C.6AC92CF0]

    My IT agent is stuck and so am I. I need to make some changes to a player skin and can't access it.

    Please help.
    Tracy

    Tracy Thompson
    AVP, Learner Experience Manager
    T: 804.625.3018 Ext. 3018 | C: 417.236.4508

    [cid:image015.jpg@01D73D0C.6AC92CF0]