Forum Discussion

ThijsAarts-dfc3's avatar
ThijsAarts-dfc3
Community Member
8 years ago

Storyline 360 preview and publish freezes on load screen

Every project I try to preview or publish, no matter how small, can't be previewed or published. The publish or preview progress bar does complete, but when it actually tries to show my content it f...
storyline 360
KatieRiggio's avatar
KatieRiggio
Staff
7 years ago

Good morning, Donna. Thank you for giving the import steps a try!

Without seeing the course, it sounds like there may be a corrupt element in this specific project. 

Are you comfortable with attaching the troublesome .story file publicly here or privately by this link? We'll test this theory, and delete the file when we nail the culprit!

By the way, it looks like you may have replied by email where your contact information came through to the public forum. Feel free to edit your reply here! 

  • DonnaCotton-17f's avatar
    DonnaCotton-17f
    Community Member
    7 years ago

    Hello,
    Thought I would give you an update on the issue I was having. Good news!! It has been resolved. We went through all the steps of uninstalling and reinstalling story line, then opened a new file and imported the old. Well, that didn't work for me. What did work is I copied each scene into the new story and tested the scene before adding another, and when I previewed the whole project everything worked. I even published it to 360 review and it worked. I did lose some of my formatting, but that was easier to fix than having to recreate the complete story.

    Thank you again for your support.
    Donna

     

    E-MAIL CONFIDENTIALITY NOTICE:
    The contents of this e-mail message and any attachments are intended solely for the addressee(s) and may contain confidential and/or legally privileged information. If you are not the intended recipient of this message or if this message has been addressed to you in error, please immediately alert the sender by reply e-mail and then delete this message and any attachments. If you are not the intended recipient, you are notified that any use, dissemination, distribution, copying, or storage of this message or any attachment is strictly prohibited.