Storyline 360 project won't publish

Thanks, everyone for sharing!  This thread helped me figure out my problem. 

When I tried the "start a new project and import slides from the old one" fix, I discovered that there was a whole question bank in the old one that didn't show up in the Story View.  (My guess is that it was left in there when the course was created from an old course; and didn't show up in Story view anymore because the Quiz Bank and Results pages were deleted from the Slide view.) 

Anyway, I was able to import all the slides I wanted into the new course; and it published perfectly.  Hope this helps someone else.

Attempting to publish Storyline to Review 360 - process seems to complete but I get an error indicating to check my internet connection and try again. I am connected so this is not the issue - - - any thoughts  

Hi Michelle and welcome to E-Learning Heroes :)

Thanks for reaching out to our support team as well. You should be hearing from someone soon.

Hi there, I'm on Storyline 360 and I also cannot publish one of my files to Review 360. I've tried everything on this list, including uninstalling and reinstalling Storyline and trying to isolate the offending file, but I can't. I've attached it here if someone could please check it for me?

Hi Hilary,

Thanks for contacting us and sharing that you're running into an issue publishing your course to Review 360. Are you getting an error? I was able to successfully publish your course to Review 360.

I'd be happy to dig in a bit more to understand why it's not working for you.

Hi Leslie, 

Thanks - it just keeps crashing and asks me to send the error report. I can try it again in a while and see if it works.

I cannot publish any content from any file in storyline 3.  I get the following message:

output\story_content/video_5Wfdey5F9Xi_22_48_480x3922mp4'

Please note that there are no mp4's in any of the files.  It worked fine yesterday, but I can't figure out what happened

Hi Greg,

I'm sorry to hear you keep running into this error message, but I'm glad you've opened a case!

I see that it's been assigned, so be on the lookout for a response from our support team to get to the root of the issue!

Thanks,  but the first set of instructions didn't solve the problem.  I'm hoping they'll come up with a different solution.  Here there are:  

1) Uninstall Storyline 3 and open Windows Explorer, type %temp%\Articulate\Storyline in the address field, and press Enter.

2) When your temp directory opens, press Ctrl+A to select all the temp files, then press the Delete key on your keyboard.

3) A few temp files may currently be in use that can't be deleted. When prompted, you can skip those.

4) Reboot and reinstall Storyline 3.

I did this multiple times, but it still does not publish.  The files are fine.  I was able to publish all of them in 360, buy my Storyline 3 doesn't publish still.  Thanks for your concern.  Greg

Hi Greg,

Thanks for the heads up, and I'm sorry you're still running into this error! I see my teammate, Bang, has reached out with next steps to continue troubleshooting the cause.

Keep at it with him, and let him know if you're unable to share an app list to see if there are conflicts with Storyline 3. Thanks!