Storyline 360 project won't publish

Hello. I can't publish to Articulate Review 360. It worked three time today and over the past few day. Now I have to shoe the finished product to my boss and the file uploads to Review then just sits there with the wheel of death turning and turning....  I tried different browsers too. It is a large file and it will take a long time to go through and find out if it is a slide or something else. Suggestions?

I think I found the problem. The Storyline player doesn't work. The customized player the file came with does work. I contacted customer support and sent them the file. (This project is being used with permission from the owner, BTW.)

Hello Linda and welcome to E-Learning Heroes :)

Thanks for letting us know that you were able to contact the support team as well and I see that Georvy is currently helping you.

Hi Ren,  My publishing issue has been fixed.  Apparently when I didn't accept the change to my computer while publishing, it triggered my Ransomware to block it every time I publish it.  With the help of Articulate staff, the problem was solved simply be allowing the Ransomware to accept the Articulate site.  Thanks.  

Hi folks, on 8/14/2020 I just updated to v3.42.22792.0. I am unable to publish a template that has widespread use throughout our organization. After 1/2 hour of testing I was able to isolate a single problematic URL on a single slide, which I have attached to this message. 

I'm interested to hear if you have the same experience as I'm having. If I publish the project as it is, it fails. If I remove the URL, it works.

Is that your experience? Do you have any idea why it's behaving like this?

At this point, I won't be able to recommend this upgrade to my organization because I can't have 250+ Storyline users emailing me and asking why they can no longer publish their older/existing projects.

Hi Nathan,

Thanks for sharing your file! I opened it and kept running into an error publishing with our without the hyperlink.

I then imported the file into a blank project as I suspected some corruption issues, but didn't see a difference in the behavior.

Finally, I went ahead and completely removed the textbox and related triggers, re-inserted a new textbox, added the hyperlink, and published successfully!

Let me know if you're able to move ahead with recreating the hyperlink and triggers!

Thanks so much Ren!

October 15, 2020 update

This problem seems to have magically been solved with v3.43. Thanks Articulate for waving the magic wand :-)

Hey I am facing problem to publish my file. Have recently installed a valid Articulate 360 Storyline and everytime  I try to publish i am facing issue.

Hello Bhagwan, and welcome to E-Learning Heroes. 😊

Thank you for reaching out and sharing that you're experiencing an issue when publishing your project.

I'm curious if the issue happens in any course you are working on or just this particular one?

• If you cannot re-create the issue in a new course, I would advise you to import the file into a new one and proceed.
• If it's happening in any/all files, you should conduct a repair of your software.

Same issue,
I even started an empty course, 2 slides, same error, so its not about a corrupt slide, the slide only has an image and audio.