Storyline 360 Publish to Word 2013 Not Working

I'm getting this behavior as well, but only with certain projects and not others. I get the progress bar, and the 'Congratulations' message, but when I click View Document nothing happens. When I click Open, it opens the folder and there's nothing inside. 

Hi Ed! 

Thanks for letting us know that the Publish to Word feature works with some projects and not others -- that's a good clue. Are all of your project files saved to your local hard drive? Are you able to share one of those troublesome files with our team for testing?

I am having the same issue. I cannot get it Articulate 360 to publish a word document. Is this issue fixed? The posting is 12 months old. I need to be able to do this now. Please let me know.

I am using Articulate 360 V3.22.17236.0

Thank you,

LaVon

Hi there, LaVon. Sorry you've come across this roadblock. Let's see if we can find a trend here:

• Is this issue happening with multiple project files or a particular one?
• Are your courses saved on a local hard drive?

I see you also opened a support case (brilliant move!) where my teammate, Gerald, is ready to dig into a troublesome .story file. Here's the unique upload link from your case to share it privately with him. We're both standing by, and I'll also follow along in your case!

I'm so happy to hear you're back up and running LaVon and thank you for the kind words about the Articulate team. I'll be sure to share them. 💚 

Happy Holidays to you as well! 

FYI - It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.

Ashley, fixed my email. Thank you for letting me know. ;-)

LaVon

Hi, I'm having the same trouble publishing a word document. I'm using the lastest version of Storyline with the latest updates. 

I've created a sample file with 2 slides. There is nothing in the output file folder after publishing. Any ideas?

Note: Have tried both local hard drive and USB but there is no output file even with short file path name. other publishing features are fine.

Hi Anjela! 

When you publish for Word, does the publishing process complete? If so, you should see a blue button that says "View Document." This button opens your Word document, so you can view, edit, and print it.

What happens when you click that blue button?

Hi Anjela,

Thanks for those additional details. What version of Storyline are you using? Also, what version of Microsoft Office is installed on your computer?

Good morning, Anjela. Thanks for working through this mystery with us!

Is your Microsoft Office version installed to your local computer, or is it a web app? Storyline 360 works with 32-bit and 64-bit desktop versions of Office 2010 and later, but it isn't compatible with:

• Office 365 web apps
• Office 365 mobile apps
• Click-to-run versions of Office 2010

If the application is installed locally and you're unable to publish any .story files to Word, a simple Storyline 360 repair should do the trick. Let us know, and we'll figure out next steps from there!