Storyline 360 Publish to Word 2013 Not Working

Hello again, Anjela. Thanks for sticking with us! 🙂

From here, I'll need to get our Support Team's help and have created a case on your behalf. They'll work closely with you to find out why the Publish to Word function isn't working as it should in your supported environment. 

Someone from the team will be in touch shortly, and I'll follow along. We'll nail that culprit down altogether!

Hi, I am having the same issue as those above. I've tried the fixes mentioned (including updating the software, trying with Word on and off, running from desktop, simply names, etc.) and still not able to Publish to Word my test file with a single slide in it.

Some odd things to note - I published a similar file earlier (and then again just now) to Word and it worked fine, there seems to be a longer than normal pause before it begins to generate the slides when Publishing starts, and it tells me I have six slides when I have deleted all but one.

Any thoughts would be greatly appreciated Thanks.

Hi Tim,

It sounds like you've gone through all the steps I'd recommend - so next, let's have you work directly with our Support Team! 

I've opened up a case for you - so you should see a confirmation email shortly and the team will be in touch. 

Good morning,

I'm having the same issue Joann experienced several years ago and don't know what to do next. I get the "export was successful" window but then immediately get the SL error report window when I select "Open". I also can't see the file when I just go directly to the selected File Location.

I just updated everything, both SL and Office, and still nothing shows up. My file is on my hard drive, so am at a bit of a loss.

Hannah

Is there any update to this.  I was able to publish to Word fine last week. Upgraded to Office 365 over weekend and now I can't publish to word.  Have tried all of the above suggestions.  Desktop and short file name, updating trust center, etc.  No success.  Storyline version 3.44.23192.0  Office 365.  PC with Windows 10.  Please help as I need this ASAP.

Hi Stephanie,

I'm sorry to hear you're unable to publish to Word once you upgraded! Have you confirmed that it's the desktop version and not the web application?

• Storyline 360 Compatibility and Integrations

If you haven't tried a repair of Storyline 360, give that a try and if you need further help, connect with our support engineers, as they'll be able to take a closer look at why you're unable to publish to Word.

Hi Stephanie,

Thanks for reaching out to our support team. I replied to you here, but rest assured, Mark is reviewing your logs and will reach back out as soon as possible!

I see there are many entries here regarding the "Publishing to Word" feature. Most of them are around 3 years old. Well, I am currently (Jan 2021) trying to publish to Word and it's still not fixed. Does anyone have anything to offer?

Thanks!

Bill

Hi Bill,

Thanks for reaching out, and I'm sorry you're running into these issues publishing to Word! As a first step, I would check that you have the right version installed per our system requirements:

Microsoft Word 2016 or 2019 (32-bit or 64-bit) or Microsoft Office 365 (desktop apps only)

If you're set here, I recommend connecting with our support team as there could be permission settings or other roadblocks that could be affecting this feature. They're best suited to help you sort through this!

Connect with us.

Hi Bill,

Your email signature came through when you replied. You can remove that if needed by clicking ‘Edit’ beneath your response. Be sure to click 'View' when you get this reply vs. 'Reply' to open the forum conversation. Here’s a quick Peek video if you need help.