I am trying to publish a SL360 project to Microsoft Word for review. I am able to publish to Web and Articulate 360 with no problem. I upgraded to Office 365 over the weekend and I am now unable to publish to word. Is there something that changed in the application that it doesn't work with Word? I have uninstalled and reinstalled Storyline and this did not fix the problem. I am running a PC with Windows 10, SL 360 3.44.23192.0 and Office 365. Any advice would be greatly appreciated. I've also tried starting a new project, storing on my desktop and that new project will not publish to word either.
The apps are installed on my PC. I have a Word icon and can open a blank word document from my laptop and not the online app. The 64 bit version is installed.
Steph
Stephanie A. Williams
Founder and CEO
Ascension Learning Solutions, LLC
5730 Freshcorn Road
Cranberry Township, PA 16066
724-996-0485
www.engageyourlearners.com
I'm sorry to hear you're running into this as well! It looks like a Windows update helped resolve Stephanie's issue, but if you've already updated or need a hand with troubleshooting this, feel free to reach out to our team!
In Stephanie's scenario: It looks like there were permission issues on the computer with Storyline accessing Microsoft Office, where updating Windows to this build likely helped.
A few clarifying questions to help us find a fix for you:
Have you had trouble publishing to Word previously, or is this recent?
Could you check your Windows machine for any pending updates and update to the current version? Here's how.
7 Replies
Hi Stephanie,
Thanks for reaching out and sharing the details of what you are experiencing as well as the version and recent update information.
Microsoft Office 365 is a supported environment for publishing to Word from Storyline 360 if the apps are installed on your desktop.
Thanks so much for your help!
The apps are installed on my PC. I have a Word icon and can open a blank word document from my laptop and not the online app. The 64 bit version is installed.
Steph
Stephanie A. Williams
Founder and CEO
Ascension Learning Solutions, LLC
5730 Freshcorn Road
Cranberry Township, PA 16066
724-996-0485
www.engageyourlearners.com
Hi Stephanie,
Thanks for the additional details. It looks like you've started a case, and my teammate, Mark, is currently reviewing the logs you sent him.
Thank you for continuing to work with our support team to nail down the cause of why this is happening. You're in great hands!
Any updates on this? I'm having the same problem with SL360 build 3.45.
Hi Zubin,
I'm sorry to hear you're running into this as well! It looks like a Windows update helped resolve Stephanie's issue, but if you've already updated or need a hand with troubleshooting this, feel free to reach out to our team!
I'm having the same issue. What Windows update is needed?
Hi Keli,
Thanks for writing in. I'm happy to lend a hand!
In Stephanie's scenario: It looks like there were permission issues on the computer with Storyline accessing Microsoft Office, where updating Windows to this build likely helped.
A few clarifying questions to help us find a fix for you: