Publish to Word not working since I updated to Office 365

I am trying to publish a SL360 project to Microsoft Word for review.  I am able to publish to Web and Articulate 360 with no problem.  I upgraded to Office 365 over the weekend and I am now unable to publish to word.  Is there something that changed in the application that it doesn't work with Word?  I have uninstalled and reinstalled Storyline and this did not fix the problem.  I am running a PC with Windows 10, SL 360 3.44.23192.0 and Office 365.  Any advice would be greatly appreciated.  I've also tried starting a new project, storing on my desktop and that new project will not publish to word either.

7 Replies
Leslie McKerchie

Hi Stephanie,

Thanks for reaching out and sharing the details of what you are experiencing as well as the version and recent update information.

Microsoft Office 365 is a supported environment for publishing to Word from Storyline 360 if the apps are installed on your desktop.

  • Are the apps installed on your local machine or are you using the online version?
  • Are you getting an error or is nothing happening?

Thanks so much for your help!

Stephanie Williams

The apps are installed on my PC. I have a Word icon and can open a blank word document from my laptop and not the online app. The 64 bit version is installed.


Stephanie A. Williams
Founder and CEO
Ascension Learning Solutions, LLC
5730 Freshcorn Road
Cranberry Township, PA 16066

Katie Riggio

Hi Keli,

Thanks for writing in. I'm happy to lend a hand!

In Stephanie's scenario: It looks like there were permission issues on the computer with Storyline accessing Microsoft Office, where updating Windows to this build likely helped.

A few clarifying questions to help us find a fix for you:

  • Have you had trouble publishing to Word previously, or is this recent?
  • Could you check your Windows machine for any pending updates and update to the current version? Here's how.