Forum Discussion
Hi, Jerry.
Thank you for reaching out!
Let me ask you a few questions so we can start troubleshooting:
- Is your course set up to move automatically between slides, or does it need user interaction?
- Is this happening with all the slides that have narration or only specific ones?
- If they click on the slide (instead of the audio button), does the audio play?
- Would you be comfortable sharing your .story file either here or through a support case?
- JerryMurch-4b774 years agoCommunity Member
Hi Maria,
Thanks for following up on my question. Sorry for my slow response. I am
still trying to resolve this issue, so I am comfortable with sharing it
when I get the chance.
To answer your question, the first slide, a silent title slide, is set to
run, and then advance automatically to the first slide of the course with
narration. From there on the course requires user interaction. It is on
this slide where I have my issue. If I click on the slide, the audio will
play, but not correctly. It will either echo or skip and the timing will
be off. I have run into this before with other courses. I generate the
360 Review link, and the SME who is reviewing the course thinks there is no
narration, or that something is wrong with the course.
Any assistance is appreciated!
Thank you,
Jerry