storyline 360 Review Quiz displays incorrect on correct answers

Hi Sandra

are the quiz slide properties set to ‘automatically decide’ or ‘resume saved state’?

Since I am having this issue too, I was wondering why there is a need to have it as ‘automatically decide’ or ‘resume saved state’. The user is not going back in to answer the questions. Just reviewing what was done already.

Hello,

I'm having this same issue when I preview my not yet published course. It's happening with a new course I've recently created.  I set up a custom drag and drop interaction and the results show as incorrect.  I did check the slide properties to make sure they are set to 'automatically decide'.  The user will not be going back to answer questions.  Can you think of any other reason this may be happening?

Thanks!

Hello,

I am also having the same issue. The participant may retake the M/C quiz up to 5 times, so I had set the slide property revisit option to 'reset to initial state'. Should it be set to automatically decide so the participant can review the results and then go back and retake the quiz?

Thank you for any assistance!

Trish

I have this problem as well with ONE quiz slide within a presentation. The rest are all fine.

The number that should be typed in to each box is 3

Any fix would be appreciated.

I'm having the same issue. It's extremely annoying as it does not appear to follow a pattern. Although some questions seem to run into it more frequently than others, there are times when all are correctly classified during review. 

Scenario: I have a set of questions, picked randomly from a question bank. Mostly multiple choice, with a few select all that apply. Most, but not all questions, have the answer shuffle feature enabled. Upon completing the questions, before submitting, the user can go back and review their answers. When they're happy with what they entered they can submit the answers. The results slide allows them to go back and see which questions they got wrong and which they got right.

Issue: This is where the problem surfaces, following no evident pattern. Sometimes a correct answer (in a selected state), with a green checkmark next to it is accompanied by a red "Incorrect" banner. No matter what my settings are this should NEVER HAPPEN. The green checkmark and the banner are out of sync with each other. Checkmark is correct, banner, and the corresponding sore are wrong.

More about config; All the slides in the bank are set to "resume saved state". Additionally, the Results slide also includes a button that will Reset the results and allow users to re-do the quiz. There are no restrictions on the number of times that a user can do any of these (review before submitting, review after submitting, re-try).  

Edit: I just tried using "decide automatically" and it's still hit and miss. 

Hi Joanna!

I'd love to help! I appreciate you adding these details, and explaining the issue thoroughly. Would you mind also sharing your file so I can dig into why/when this error occurs?

If you're comfortable sharing your project in this discussion, you can do so by using the "Add Attachment" button. If you prefer to share it privately, please use this link. 

Hi Bryan,

As Joanna mentioned, our team is still investigating the issue that she's running into. 

With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Hi, I have the same issue as this

"The green checkmark and the banner are out of sync with each other. Checkmark is correct, banner, and the corresponding score are wrong."

My case is #02255866 Do you have a resolution? Our companies engineer certification program is on hold pending a solution to this problem. Your response to our case has not been acceptable!! Your support made no mention that this is a known problem all they said was they can't find a problem so it might be our LMS or a browser issue. 

The last update I received (Apr 17) was that the issue may be tied to the speed at which a user progresses through the slides, as compared to the [slower] processing speed of Storyline triggers. This was flagged for review as a potential bug.

I share your frustration. Although the support persons I've dealt with were very pleasant and professional, it took an inordinate amount of time and effort just to agree that the problem was not unique to our configuration, even though one of the first things I did was outline a list of multiple community posts discussing this exact behaviour. 

Please feel free to reference my case number (02189192) when chatting with your support rep. I would love for this problem to get thoroughly scrutinized, conclusively diagnosed, and promptly addressed.