Forum Discussion
Storyline 360 Shutting Down When Attempting to Preview or Publish a File
I am unable to download the zip file that is listed in #3. The above link doesn't seem to be doing anything for me.
Hello Anne,
Here's the updated link mentioned in step 3 of my colleague's response. Please let me know if this works for you.
Regarding the behavior you're experiencing, there's a possibility that a corrupted element in the project is causing the previewing or publishing of the file to fail. Working locally is a recommended way to reduce running into such issues. If the issue is happening to only a single project file, please share a copy of your project file here or in private by opening a support case so we can attempt to fix it. We'll delete it when we're done!
If the issue is happening to all of your project files, please follow the steps shared by Luciana and let us know if this works for you!
Greetings Jose,
Thank you for your response to my problem. I have been working for the
last week to try to narrow down what could be causing the glitch. The
shutting down when I try to preview, or use the player seems to span across
different files. Unfortunately, it is not consistent. On occasion, I am
able to preview or play using , but maybe once or twice. If I save a
project and then try to preview again, it will begin the process and then
shut down.I follow the process explained by your colleague, but it is still
not working. I thought maybe my hard drive was working too hard or had
insufficient space, however, with Articulate loaded, I have used 115 G out
of 227 G. I would think that would be enough running power. I cleaned my
drive to be sure.Are there any other suggestions that I may try to resolve this issue?
Thank you,
Anne Huskey