Forum Discussion

SusanKhamis-6c5's avatar
SusanKhamis-6c5
Community Member
4 years ago

Storyline 360 Text entry field: how to allow symbols

Hi Team, Storyline 360: Is there a way I can allow a learner to type symbols and alphanumeric characters into a Data Entry field? I'd like to create an activity where the learner will type a min...
storyline 360
ChrisYates-5037's avatar
ChrisYates-5037
Community Member
3 years ago

Hi there,

I'm wanting a user to enter a specific email address into a short answer field in an assessment.  This is not working, it is presenting the "incorrect answer" response.  Does the '@' symbol cause issues?  

I've tested the question with other text (without '@' symbol) and it works fine.

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    3 years ago

    Hi Chris!

    It sounds like you've hit a snag when entering alphanumeric characters into a Data Entry field from your Storyline course. I'd be happy to help with that!

    Text-entry fields do accept alphanumeric characters, so the '@' symbol should not cause any issues when being entered by the learner. I tested this out on my end (Storyline 360 ver 3.79.30834.0 via Windows Parallels on a Mac M1) with a Text Entry Freeform question slide. After entering a sample e-mail address the 'Correct' answer response was presented without issues.

    It would be helpful to take a closer look at the project file you've built out so far to determine what could be causing that behavior. You can share it here in the discussion or privately through a support case. We'll delete it from our system once we've finished troubleshooting!