Forum Discussion
Storyline activity not porting scores to Canvas SOMETIMES
Hi, Carolyn,
Thank you for reaching out!
Are you comfortable sharing the .story file here or through a support case? If not, can you share a screenshot of your tracking and reporting options?
I'm wondering about this: I set them up to send the completion score to Canvas when the student clicks a button on the final slide in the scenario. Is it possible that some users are leaving the course without clicking the button?
Hi Maria,
I've attached those screenshots. I suppose it is possible that they are leaving the course without clicking the button, but I think that would be the more likely cause if it were the first activity with fewer scores porting. Instead, students saw their scores port successfully for the first scenario but not for this one, so I don't think it is entirely user error.
Since I posted I picked up some advice to increase the likelihood of scores porting:
- In the player settings, change the "On restart" option to "Always resume."
- Make sure students know to use desktop or laptop. Not a smartphone, tablet, or chromebook.
- If students get interrupted and have to stop working, they shouldn't leave the activity open. They should close it and reenter it from Canvas later.
But it sounds like these aren't a guarantee either, and sometimes scores just don't port for reasons that can't be easily tested for.
