Storyline activity not porting scores to Canvas SOMETIMES

Jan 18, 2022

Carolyn Fitzpatrick
By Carolyn Fitzpatrick

I made two Storyline 360 activities for an instructor, who wants students to get a completion grade. I set them up to send the completion score to Canvas when the student clicks a button on the final slide in the scenario. For some reason, both activities have grades showing up in Canvas for some students but not others. I'm not sure how to troubleshoot this.

Initially I exported both in SCORM 1.2. When students completed the first activity, only one student's grades didn't show up in Canvas. When students completed the second activity, with the exact same publication settings, none of them showed up in Canvas. I re-published the second activity using SCORM 2004 v4, and students repeated the activity. This time the scores still didn't port for about 15% of the students. 

Why would it work for some students and not others? Does the browser used by students affect scores porting over? I'm at a loss as to how to troubleshoot this, especially since I don't have direct contact with the students. 

7 Replies
Maria Costa-Stienstra
over 2 years ago01/20/22 at 6:42 pm (UTC)

Hi, Carolyn,

Thank you for reaching out!

Are you comfortable sharing the .story file here or through a support case? If not, can you share a screenshot of your tracking and reporting options?

I'm wondering about this: I set them up to send the completion score to Canvas when the student clicks a button on the final slide in the scenario. Is it possible that some users are leaving the course without clicking the button?

Carolyn Fitzpatrick
over 2 years ago01/20/22 at 9:40 pm (UTC)

Hi Maria,

I've attached those screenshots. I suppose it is possible that they are leaving the course without clicking the button, but I think that would be the more likely cause if it were the first activity with fewer scores porting. Instead, students saw their scores port successfully for the first scenario but not for this one, so I don't think it is entirely user error. 

Since I posted I picked up some advice to increase the likelihood of scores porting:

  • In the player settings, change the "On restart" option to "Always resume."
  • Make sure students know to use desktop or laptop. Not a smartphone, tablet, or chromebook. 
  • If students get interrupted and have to stop working, they shouldn't leave the activity open. They should close it and reenter it from Canvas later. 

But it sounds like these aren't a guarantee either, and sometimes scores just don't port for reasons that can't be easily tested for.

Maria Costa-Stienstra
over 2 years ago01/21/22 at 8:43 pm (UTC)

Hi, Carolyn.

Thank you for the additional details!

One suggestion I have, if it works for your design, is to also track by the completion of the second activity. If you take a look at the article below, you'll see you can have multiple criteria, but only the first one gets reported:

This could work as a backup if your learners leave the course before they are supposed to. 

Rebecca Harrington
11 months ago06/12/23 at 12:47 am (UTC)

Carolyn, I came to the forums tonight to see if I could learn something about gettings files published to work in Canvas. Clearly you aren't at 100% accuracy yet, but I'm wondering if you can share the publishing settings? Are you using pass/fail? complete/incomplete? number slides viewed? I don't have access to Canvas so just doing my best to help someone out.

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